Terms & Conditions

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Effective Date: October 8, 2025

These Terms & Conditions (“T&C”) govern your use of services provided by Ktri Pool Services – Swimming Pool Maintenance and Repair (“Company,” “we,” or “our”). By engaging our services, you (“Client” or “you”) agree to be bound by these T&C.

 

1. Scope of Services

The Company provides professional swimming pool maintenance and repair services, including but not limited to:

 

    • Pool cleaning, vacuuming, and chemical balancing
    • Equipment inspection, maintenance, and repair
    • Scheduled routine maintenance visits

 

All services are provided as described in the signed service contract between the Company and the Client.

 

2. Service Contracts

All services are governed by a written service contract executed between the Company and the Client. The service contract specifies:

 

    • Scope of work
    • Service schedule and frequency
    • Payment terms and fees
    • Client obligations and responsibilities

 

The signed service contract supersedes any general statements made in this T&C.

 

3. Payments

 

    • Payments are due in accordance with the terms of the service contract.
    • Late payments may incur additional fees as outlined in the contract.
    • The Company reserves the right to suspend services for overdue payments.

 

4. Refunds

 

    • Refunds are governed exclusively by the signed service contract.
    • This T&C does not create any obligation for refunds beyond what is stated in the contract.

 

5. Cancellations & Rescheduling

 

    • Clients may cancel or reschedule services in accordance with their service contract.
    • While 24 hours’ notice is generally recommended, applicable fees or penalties are determined solely by the contract.

 

6. Client Responsibilities

Clients are responsible for:

 

    • Ensuring safe and accessible pool conditions for service personnel
    • Providing accurate information about pool equipment, chemicals, and prior maintenance history
    • Following any instructions provided by the Company for safe operation of the pool

 

7. Limitation of Liability

 

    • The Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of its services.
    • Liability for any direct damages shall be limited to the amount paid by the Client for the specific service in question.
    • The Company is not responsible for damages resulting from pre-existing pool conditions, weather events, or factors outside its control.

 

8. Policy Modifications

 

    • The Company reserves the right to update or amend these T&C at any time without prior notice.
    • The latest version will be available on the Company website and shall govern all ongoing and future services.

 

9. Governing Law & Jurisdiction

 

    • These T&C and any service contract shall be governed by the laws of India.
    • Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

 

10. Contact Information

For questions or clarifications regarding these T&C or your service contract:
Phone: +91 8806696681
Email: inquiry@ktripool.com